Frequently Asked Questions

  • How long will it take to deliver my order?

    We aim to process all orders in 1-2 working days of receiving your order. 

    Delivery will be dependent on what you have ordered. 

    Some of our larger items may have elements that will be made to order and as such will impact on the delivery time.

    If you have ordered a smaller item such as a grow through ring, then these will be usually be dispatched within 2-3 working days of your order.

    We will send you an email once your order has been shipped. 

  • Payment information

    Payment is taken via PayPal.

    PayPal is one of the largest payment partners in the World.

    We use PayPal to ensure your security.

    You do not require an account with PayPal and can make payment using any of the following cards.

    • Mastercard
    • Visa
    • Amex
    • Maestro
    • Diners
    • Discover
    • Vision Pay
  • Where are your Garden Products made?

    All of our Garden Products are made in our factory in Northamptonshire.

    We have been designing and manufacturing our own Garden Products for over 40 years

  • How to change or cancel an order

    If you wish to change or cancel your order please email or call us as soon as possible and we will amend this for you. 

    01536 510500


  • What type of steel do you use in your Garden Products?

    We use mild steel, mainly solid steel however a few of the items are tubular such as our Large Tuteur, Wall fix Tuteur and Traditional Obelisks.

  • How do you make (manufacture) your Garden Products?

    We offer fabrication, laser profiling, plastic coating and painting as part of our manufacturing process. 

  • What is the difference between plastic coated and ready to rust?

    Ready to rust items are supplied bare metal, this can be either painted etc by the customer or more often left to age naturally giving a wonderful patina finish (rustic/rust) that is becoming more popular due to its unique look plus its environmentally friendly.

    Plastic coated items will be supplied with a plastic coating (the colour available will be provided on the product page). 

  • How long do your Garden Products last?

    All of our items structurally will last between 15 and 20 years because we use solid steel and heavy walled tube apposed to light weight materials usually used on imported goods.

    Painted items may need some TLC over the years if the coating is broken.